- Under any circumstances, we do not entertain refunds or cancellation. But for exceptional cases, exchange is possible.
- For exchange, make sure that the item is unused and unwashed, for hygiene related issues.
- For an exchange, you compulsorily need to contact us via mail/ WhatsApp within two(2) business days.
- The exchange is possible only for once for an order.
- Customized orders are not at all exchangeable.
- The address for reverse-shipping for exchange is: Zoria Address: 10/2 Bangal Para. 1st Bye Lane, near Carry Road, Howrah, West Bengal 711104 Mobile: 7450930132
- In case of exchanges, unfortunately, we are unable to facilitate home pick-ups all over India. But we will be helping you throughout if you take the pain of shipping the item back to us. We would compensate upto 150 INR for reverse-shipping if we are provided with a copy of the valid shipping bill.
- If size is an issue, it is always under the radar of solutions. Come up with pictorial evidences via mail. If it is we who are at fault, you will receive a fresh piece of that product and you do not need to pay anything.
- If it is proved that there is an unintended fault from your side, you need to pay 20% of the product cost to compensate the exchange process. And voila! You get a fresh piece of the product you ordered.
- If, somehow, a wrong order reaches you, make sure that you do not wear or wash it and the first thing you need to do is you inform us via mail/WhatsApp with proper evidence. In that case, you are requested to cooperate with us resolving the issue. It is a promise that you will get your desired order as quickly as possible, plus you may stand a chance to get a discount coupon code as a gesture of apology from our side.
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